Q: How long does it take to ship my order?

A: Orders are usually shipped within 1-2 business days after placing the order.

Q: When will my order arrive?

A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Q: What’s your return policy?

A: We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number

Q: How do I make changes to an existing order?

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and phone and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

Q: What payment options do you have?

A: We offer card payments, Mobile Money and Cash on delivery in Kampala, Wakiso, Mukono . Afiato Wallet, Gift cards etc

Q: Do you sell gift cards?

A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Q: Can I receive a refund?

A: If you are unhappy with the product you’ve received, you can get a refund.

Q: About the company

A: Company was founded in 2018, with a goal to bring better products to every home across the Africa.

Q: What does the warranty cover?

A: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.

Q: How can I contact you?

A: Email: help@afiato.co.ug, Call: +256394835507